social media

Crisis management in social (my slides from Unilever training)

By vikkichowney on October 17, 2013

Finally uploaded to Slideshare from an internal training session with the comms team back in July. Inspiration from Jay Baer. Crisis in social media; why it’s not the end of the world from Vikki Chowney

Posted in PR & Marketing, Social media | Tagged crisis management, reputation management, social media, unilever | Leave a response

Moving community management in-house

By vikkichowney on March 15, 2013

I forgot to post about the chat I’d had with Holmes Report’s Aarti Shah last month, just after Nike announced that it was to take full control of all of its social media – moving things from its various agencies to in-house. Aarti summarised the 20 minute chat I had with her into the succinct […]

Posted in PR & Marketing | Tagged agency, community management, holmes report, in-house, mcdonald's, nike, social media | Leave a response

social media

Crisis management in social (my slides from Unilever training)

Moving community management in-house

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